Guests read reviews – before they book.
We make sure your online reputation builds trust.

Negative comments deter potential guests –
and even positive feedback is wasted when left unanswered.

That costs visibility, credibility – and in the end: bookings.

Our Solution:
As specialists in professional reputation and review management, we take care of guest communication on platforms like Google, Booking.com, Tripadvisor & Co. –
personalized, efficient and in the tone of your brand.

We manage your online reviews – so you can focus on your guests.. 

Quick Check
One-Time Analysis – structured & actionable

• Review of the last 3 months on key review platforms
• Evaluation of your response behavior
• Identification of recurring praise and complaints
• Actionable recommendations for better review management
• Quick wins PDF report for immediate implementation
  
  
  Ideal for:
  Hotels seeking a reputation check or quality assurance.

once only 229 € /net

Retainer
Ongoing support – professional, personal, efficient

We take over your review responses! Tailored to your tone and brand voice.
Positive feedback is turned into image-boosting content, while critical feedback is addressed with professionalism and solution focus.

That´s included:

• Individual response texts for up to 3 platforms
• Response time: within 48h on working days
• Monthly reporting incl. summary & strategic advice
• Quarterly trend report to support action planning
• Optional: Approval processes based on your preferences
  
  
  Recommended for:
  Hotels that want to actively shape their brand image
  and relieve their team

 starting 299 €/net per Month – 
monthly cancellable

Our Services

Your Benefits

✓ Custom responses to all reviews
✓ Platforms: Google, Booking.com, Tripadvisor & more
✓ Fast response times (48h on weekdays)
✓ Personal, appreciative, in your brand’s tone of voice
✓ Monthly reports & trend analyses
✓ English & German –
    additional languages upon request

✓ Higher guest satisfaction
✓ Better ranking on booking platforms
✓ Stronger brand positioning in your competitive set
✓ Less workload for your team
✓ More bookings thanks to a professional online presence
✓ Increased visibility – without additional ad budget

Your reputation is the base for your bookings.

Increasingly, AI systems are shaping first impressions. Today, when users ask:  „Which hotel is the best in town?“

…the results no longer come from traditional search engines - but from AI tools such as Google SGE, ChatGPT or Bing Chat, which are based on your online reviews and their tone of voice.

What this means for you:
❗ Responses written in your brand voice shape your hotel’s digital identity.
❗ Positive reviews boost your visibility – without spending on ads.
❗ GEO (Generative Engine Optimisation aka AI-driven visibility )
      is becoming the new success factor in digital competition.

Our Conclusion:
Reputation management is no longer a “nice to have” – it’s active marketing for a digital future.

 💡 Want to learn more? 💡

What does reputation management include?
🔻
Monitoring, review analysis, and professional responses on Google, Booking.com, Tripadvisor & more.

 What tactics are used?
🔻
Reactive = replying to reviews
Proactive = encouraging reviews
Strategic = leveraging reviews for SEO & brand perception

How fast do you respond?
🔻
Within 48 hours (working days)

Which platforms do you cover?
🔻
Google, Booking, Tripadvisor – and on request: HolidayCheck, TrustYou & others.

Can we approve the responses?
🔻
Of course – the approval process is customized to your needs.

How is the pricing structured?
🔻
Monthly retainer from €299 – depending on hotel size & number of platforms.

We’ll provide an individual quote.

One-time Quick Check: €229

Whether you’re starting with a Quick Check or opting for ongoing support – we’re here to help strengthen your digital reputation. 

A strong brand presence isn’t a coincidence.

It takes a partner who understands the big picture.

We also support you in these areas: 

→ Digital Marketing ←
for more direct bookings, better reach, and tailored guest targeting.

→ Revenue Management ←
for optimized pricing strategies and maximum occupancy.

→ Distribution Management ←
for visibility across all channels – from OTAs to meta search.

→ Strategic Consulting ←
for custom solutions and sustainable business growth.